Subject: The various communication channels available 18 views

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Don't abuse your power We know, in a previous point we mentioned that using the emotional nature of users is a good strategy to build loyalty. But be careful not to take this power to the extreme! And of course, knowing this, you will also be able to better define what relationships you want to build, although we warn you, there are types that are not suitable for any type of project and that, sooner or later, will not suit you. Transactional Call it a "non-relationship" better, because this type is when some type of interaction and loyalty is lacking.


Look at it this way, you used an app only once in your life for something Bahamas WhatsApp Number specific, and you never heard from it again. Well, something like that is the type of transactional relationship. They see you as a means to achieve something , and not as something that really contributes. If you are not interested in building loyalty at all, this is your method. Automatic service Although they have a certain level of greater utility, it is not something concrete and consistent. You are a trusted means for the user to find necessary products or services, and they evaluate the comments and testimonials to make a purchase.



This service can also be automated. That is, a user has a profile, and because the user reveals certain interests, the system makes recommendations based on the profile. Personalized assistance Here the client already interacts directly with you, or with members of your work team. The various communication channels available can be used, and since it is a personalized service, there is a greater range of interaction, trust and satisfaction. This type of relationship can be even more dedicated, in which you delve deeper into each client's particular needs.